Kilowatt Heating Air Conditioning & Electric Review

"There has never been a better time to replace an old HVAC system. Tax credits + DWP & utility company rebates = $2,200 SAVINGS per home comfort system. It’s really the best we have ever seen!"

- Dean

Dean and Lisa of Kilowatt Heating Air Conditioning & Electric smile together
HANDPICKED
IN
2014

One-Stop Shop for Electric and HVAC Founded on Family Values

By Daniel Weizmann


NAMELisa & Dean Gilford
LICENSE NUMBER593847
PHONE NUMBER(818) 780-0701
ADDRESS4925 Sepulveda Blvd, Sherman Oaks, CA 91403
EMAILservice@kilowatthvac.com
WEBSITEhttp://www.kilowatthvac.com
SOCIAL MEDIA
FORMS OF PAYMENT
SERVICES PROVIDEDHVAC, Electrician, Air Conditioning—Installation, Heating—Installation, Home Energy Performance, Electrical & Lighting, Generator Installation, Low Voltage Contractor, Motion Lighting, Heating—Repair, Air Filtration, Ventilation & Air Ducts, Furnace, Indoor Air Quality, Energy Efficiency Upgrades, Air Purification Systems, Air Conditioning—Repair, Heating & Air Conditioning, Lighting Installation
SERVICE AREAS Conejo Valley
Agoura Hills • Casa Conejo • Hidden Valley • Lake Sherwood • Newbury Park • Oak Park • Thousand Oaks • Westlake Village

San Fernando Valley
Arleta • Bell Canyon • Burbank • Calabasas • Canoga Park • Chatsworth • Encino • Granada Hills • Granada Hills North • Hewitt • Hidden Hills • Lake Balboa • Lakeside Park • Mission Hills • North Hills • North Hollywood • Northridge • Pacoima • Panorama City • Porter Ranch • Reseda • San Fernando • Shadow Hills • Sherman Oaks • Sherman Village • Studio City • Sun Valley • Sunland • Sylmar • Tarzana • Toluca Lake • Toluca Terrace • Tujunga • Universal City • Valley Glen • Valley Village • Van Nuys • West Hills • Winnetka • Woodland Hills

Santa Clarita Valley & Simi Valley
Canyon Country • Castaic • Fillmore • Moorpark • Newhall • Piru • Santa Clarita • Santa Paula • Santa Susana • Simi Valley • Somis • Stevenson Ranch • Valencia

6 User Reviews
  • Overall Satisfaction
  • Quality of Work
  • Customer Service
  • Value for Price

Dana

Calabasas - February 11, 2016

Everyone I came in contact with was very pleasant and respectful. Do I think I could have gotten a new system for a cheaper price, probably, but not cheap enough to risk quality and reliability.

Marci F.

Tarzana - January 23, 2015

I'm so honored to be able to give Kilowatt an outstanding review! I've hired them several times over the last three to four years and I just can't say enough good things about them. They are refreshingly trustworthy, efficient and honest. When I hired them to replace a broken air conditioning unit at my house, they were very up front about the work needed and patiently took the time to explain each step to me. I really don't know anything about air conditioning, but they made me feel completely comfortable. I've since recommended them to three or four of my clients in the entertainment industry and I've always received glowing feedback. I feel especially happy when I can refer someone so wonderful, as it reflects very positively on me!

Michele F.

Encino - January 19, 2015

I met Dean and Lisa of Kilowatt through a local networking event in my neighborhood a few years ago. I liked them as people and soon hired kilowatt to do a few projects in my home. They have done some maintenance work on my air conditioning unit and electrical panel, as well as repairing a “hot” light switch in my home. They were fantastic to work with, very professional and easy to contact. Once, Dean came out to my house in the middle of a rain storm and didn't even charge me for the repair!

Jeff Y.

Woodland Hills - December 28, 2014

I've hired Kilowatt for two major projects, in addition to some smaller repair and rewiring work. During our first project together, they installed a new a/c unit and repaired the main electrical box at our home. Recently, they helped us with a major remodel of our kitchen. I've been incredibly happy with the results every time. I have very high expectations, and Kilowatt really took the time to get all the answers and do it right. Dean built trust with me very quickly, and came by the job site several times to check in personally. His crew is also absolutely top-notch. They were clean, efficient, and professional. They didn't do any damage to the other elements of the remodel and they didn't leave any kind of mess behind. Their prices are very competitive, and Dean made an effort to be conservative so that my final bill was actually less than his original quote. This is a company known for integrity, honesty, and reliability.

B. Sinai

Pacific Palisades - December 17, 2014

I've been working with Dean for about 17 years, even before he joined Kilowatt. Over the years, he's installed at least five completely new heating/ac systems for me in my home and several commercial properties. He continues to service all these units regularly, and I have often recommended Kilowatt to other members of my family. They are always on time, provide very high quality work, use high-end parts, and clean up after themselves. For me it's not about the price; its more important to get the project done right and I fully trust Kilowatt to do just that.

Mike B.

Mission Hills - November 3, 2014

I'm a home inspector and I had the pleasure of meeting Dean on a job site about three years ago. Since then, I've hired Kilowatt to install new heating and air conditioning units at my own home and a rental property. Their work was outstanding and I've never needed any additional servicing or repairs. I was very impressed with the professionalism of the Kilowatt team. They are clean and very efficient, don't blast radios or use any foul language. I was so pleased with their work that I have since referred Kilowatt to over 100 of my clients. In fact, I just gave out two of his cards this morning!

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For the last 30 years I have worked in Los Angeles as a heating and air conditioning contractor. Unfortunately, I've seen a lot of improper installations of home comfort systems and have heard a lot of horror stories. I want to save you the heartache!

How does a homeowner go about ensuring that they have a good experience with a heating and air conditioning contractor in Los Angeles? As I see it the most important factors to consider are:

• SAFETY - Competent and able to provide an excellent HVAC installation or repair.

• SAFETY - Trustworthy around your possessions and your family.

• SAFETY - Takes complete responsibility, should anything go wrong.

Referrals

There are several trustworthy sources for contractor referrals. Friends are probably the first people homeowners turn to when they realize that they have a need. You trust your friends to tell you the truth of their experience with a contractor. Another great place for referrals are local Chamber of Commerce organizations. Professional networking groups have an advantage over friend referrals because these professionals rely on each other for business and therefore they protect their reputation. If you were to have a problem with a contractor who your found through a Chamber you could ask the Chamber to intercede should you run into problems down the road. I would also recommend these two review sites; Neighbor2Neighbor and Angie’s List which actually care enough to make sure that the contractors they refer are properly licensed for their trades.

Check the License

A glowing referral may not give an accurate picture of the kind of contractor you are getting involved with. I suggest checking with the CSLB Contractors State Licensing Board to make sure that the HVAC installer or repair person you are considering is properly licensed, insured for liability, and insured for worker's compensation.

Make Sure They Have Insurance

Liability is a must. Worker's Compensation is expensive, some HVAC installers don't want to pay for it so they tell a lie to the CSLB. They say that they don't have any employees. But how do they lift a heavy air conditioner onto the roof all alone? There's no way! If the person installing your AC system or furnace is anyone other than the contractor them-self they are an employee and should be insured. If the service technician who comes to fix your air conditioner is not the owner of the company, he is an employee. He should be covered by workman's compensation. If he is not, the person who is being forced to take the risk is YOU, the homeowner.

California law is very clear regarding worker's compensation. I have met homeowners with terrible stories of their life savings being wiped out by an uninsured worker, so I am pretty passionate about this. Think about it, if someone is willing to put you at risk in this very obvious way, how else will they be cutting corners? Also, if they don't care enough about their employee to insure them, what kind of technicians will be working for this company?

Technician Safety

You want to make sure that the people working on your heating and cooling system are certified by the EPA, Environmental Protection Agency. Service Technicians and installers are dealing with controlled chemical substances, electricity, gas and water lines in your home. Any one of which can devastate your home if handled improperly.

HVAC and electrical skills are taught in California's prisons. I actively screen all of my employees with drug-tests and background checks. My technicians and installers are independently Safety-Sealed. The majority of my business is residential, owner occupied homes and I am not willing to take chances with regards to the safety and security of my customers. When I find a great employee, I keep them on my team. Most of my guys have been with me 10 or more years.

Quality of Work

We provide a LOT of training for our team, it is an investment, and the return is worth it! Factory training, night classes, workshops and frequent trips across the country to attend seminars with a national HVAC Contractors organization. Each week we have an educational meeting featuring either field experts, manufacturer supplied instructors, or peer training. We focus on safety, codes, and best practices. Energy efficient heating and air conditioning technology is constantly changing and the breadth of knowledge needed to diagnose and repair HVAC equipment has never been greater than it is right now.

So there you have it. These are the important points to check when screening a heating and air conditioning contractor to work in your home. As always, if I can help in any way feel free to call 818-780-0701. I provide free over the phone advice to homeowners regarding their home comfort systems.


For more insights from Dean & Lisa, check out the Kilowatt Blog!

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