For starters, Neighbor2Neighbor is a small, locally-based business, not a publicly traded online enterprise. We are committed to providing our Los Angles area neighbors with a reliable directory of great services. We take time to personally research each one of the handpicked services in our guide, checking their licensing, speaking with their customers, interviewing the business owners. When complaints arise we hear both sides of the conflict and do our best to help the parties reach a mutually agreeable resolution. We want our directory to benefit everyone connected.
To this end, we only list companies we believe in, and we don't tolerate the fake reviews that are so common on other sites. You don’t need to weed through a ton of reviews trying to figure out which ones are authentic, and which ones were written by the plumber’s wife. Many times (and always for the initial reviews) we speak with the references directly on the phone for 10-30 minutes each. This way, we get a good sense of who’s real and what their experience with the company was like.
People have tried to fool us! For example, we recently called the references for a landscape company, and they got evasive as we dug into the specifics of the work supposedly done for them. We let the company owner know that his references weren’t working out. He got angry and said that was impossible because he’d given us the numbers of his brother-in-law, his cousin and so on! This is the kind of stuff we run into more often than you might imagine!