Personable HVAC Specialist Prides Himself on Rigorous Professionalism
|PHONE NUMBER||(818) 744-2874|
|FORMS OF PAYMENT|
|SERVICES PROVIDED||HVAC, Air Conditioning—Installation, Heating—Installation, Energy Efficiency Upgrades, Ventilation & Air Ducts, Air Conditioning—Repair, Heating—Repair, Attic Insulation, Furnace, Heating & Air Conditioning, Air Duct Cleaning, Appliance Repair, Dishwasher Repair, Dryer & Washing Machine Repair, Refrigerator Repair, Stove Repair|
Agoura Hills • Casa Conejo • Conejo Valley • Hidden Valley • Lake Sherwood • Newbury Park • Oak Park • Thousand Oaks • Westlake Village
San Fernando Valley
Arleta • Bell Canyon • Burbank • Calabasas • Canoga Park • Chatsworth • Encino • Granada Hills • Granada Hills North • Hewitt • Hidden Hills • Lake Balboa • Lakeside Park • Mission Hills • North Hills • North Hollywood • Northridge • Pacoima • Panorama City • Porter Ranch • Reseda • San Fernando • Shadow Hills • Sherman Oaks • Sherman Village • Studio City • Sun Valley • Sunland • Sylmar • Tarzana • Toluca Lake • Toluca Terrace • Tujunga • Universal City • Valley Glen • Valley Village • Van Nuys • West Hills • Winnetka • Woodland Hills
- Overall Satisfaction
- Quality of Work
- Customer Service
- Value for Price
The Kaldor Family
Woodland Hills - September 25, 2018
Emilio Sanchez and his crew are professional and offer excellent service at a reasonable price! Before choosing his company, I interviewed and received bids from 5 other companies in the area, all with decent reviews. Some came in with higher bids, some a little lower. What sold me was Sanchez himself. He oversees the entire project personally. Everything he promised, he delivered to my satisfaction and he and his crew even exceeded my expectations at times. For example, on the first night, his tech stayed late, until at least one of our air conditioner systems was fully functional. That level of commitment meant a lot. Lastly, he was always on time, his techs were all professional and knowledgeable. And, what stood out was how well they respected and treated my property. I give ESP and Emilio Sanchez my highest and sincerest recommendation.
Granda Hills - July 16, 2018
Our AC unit quit working at around 5:45 PM Friday July 13. We had called a few others, one responded, but said it would be next Wednesday at the earliest. Emilio called us within 20 min after we had left a VM. He told us he is extremely busy, but because its hot he will come today AM. He arrived on time, fixed the AC that was bad, checked the other and even took pictures of the unit, just in case we run into issues with the old units. An honest, reasonable, knowledgeable and kind man who had even recommended for us to stay hydrated. Thanks Emilio, we appreciate it.
Studio City - June 18, 2018
On a hot day this past week, my husband and I suddenly realized that our air conditioner was not running. I checked/replaced all the fuses and still couldn't get it running. On a whim, I decided to call ESP Heating and Air because I've had good experiences with the service providers in N2N. What a stroke of luck! Mr. Sanchez came to our house that same evening. He was wonderfully polite, asked me a few basic questions and then actually listened to my responses (not always a given when you're a woman). Then he went out and methodically tested every connection in the wiring of our AC unit until he found the culprit. Bad circuit board. He quickly rewired and—ta daa, working AC. He could have tried to upsell me on a bunch of nonsense but he didn't. He was patient and kind about answering my questions. My husband and I were both so grateful that we had called.
Woodland Hills - December 20, 2017
I would like to take the initiative to retract my review which I have written and N2N is still publishing under my initials B.C.R. Mr. Sanchez at that time deserved my appreciation. Not any more. Mr. Sanchez has come and charged me quite enough for a part he has changed and installed, a part he has chosen from the similar parts (probably used) it was certainly not new in a sealed package, he had on his truck. This part did not work at all and I have called him back to let him know about it, only to hear him saying "I will call you". HE NEVER DID. It was a waste of my money. I thought I could still rely on him to do a good job. HE DID NOT. In my opinion, He is no longer trustworthy as an HVAC contractor and does not belong in your esteemed publication.
Response from ESP Heating and Air Inc
Dear B.C.R., With regard to the part I installed in your system at the end of last winter, I think there was a misunderstanding. I never install used parts. My customers are paying for a brand new part. I would not jeopardize my license or my reputation for something like that. The part I used is called a "hot surface igniter." I keep a good stock of them in the truck because during the winter it's very common that they go out. It is a very fragile part, so much so that I keep them in their box, surrounded by foam. You may recall that I wouldn't let you touch it, it is so fragile. I took it in its box to the attic to complete the work and all was functioning well at the time. After replacing the igniter, I tested out the system three or four times to make sure that it was working. This is standard practice for me. I always check three or four times to make sure everything is clear. You were there, too. We both saw that it was working at the time. I apologize for not calling you back! I was very busy at the moment you called. I didn't write down a reminder to call you back and I forgot. I am not sure why your system isn't working now. I would need to come check it out. I do recall that your furnace was 20+ years old and there may be a different issue coming up now. I am still glad to evaluate the situation if you would like. Please feel free to get in touch with me. Sincerely, Emilio
Newbury Park - May 15, 2017
I was referred to ESP Heating and Air by a co-worker for an HVAC project. I also met with two other recommended contractors. What stood out to me originally about Emilio was his attention to detail and his sincerity. He was significantly more thorough in his inspection of our HVAC system during the initial visit and asked a lot of important questions that helped guide us in our decision-making. He was responsive when I requested multiple quotes, and his contract included a longer warranty on his work than the competitors. From my conversation with him, and from the extended warranty, I got the impression that he was genuine in his commitment to quality. When it came time for the project to begin, he was professional, timely, and always cleaned up after the work was completed. When unexpected challenges arose, Emilio completed the additional work at no cost and still completed the project on time. The work we contracted him to complete was permitted, and the comments we received from the inspectors were stellar. They specifically pointed out how well the HVAC system was installed and all of the duct work was carefully laid out to maximize the storage space in our attic. He maintained contact with us throughout the process of getting the permit to ensure it was completed and everything passed. I am extremely happy with my decision to work with Emilio and would highly recommend his company.
Reseda - May 12, 2017
As a licensed contractor I am often disappointed and frustrated when those I hire fail to provide me with the level of service I strive to offer my clients. This was not the case with Emilio and ESP. From the first meeting through completion of the work they were polite, efficient, punctual and friendly. The project was completed with minimum disruption to the household and work areas were clean. Overall, a high level of service at a very competitive price. One of the true measures of great service is responsiveness after payment has been made, and ESP did not let me down here either. Informed that the crew had forgotten to put the attic insulation back in place they turned up the next day to take care of it. I would recommend these guys without hesitation or reservation to anyone needing HVAC services.
Van Nuys - November 29, 2016
Had old A/C system relocated from hallway to attic. All was done according to code, promptly and cleanly. A problem we experienced later was taken care of immediately. The hot summer months were comfortable and cool. Now we are happy with the heating system.
Santa Monica - January 14, 2016
Very nice and friendly man. approachable and trustworthy in your home.
Brad of Orrico Construction
San Fernando Valley - November 26, 2013
I’ve known Emilio since he started in the industry, and we’ve worked together for around ten years now. I run a general contracting business, and he has always been one of the best subcontractors I’ve worked with. He and his crew are on time and pay attention to details. One of the most important things for a contractor is that he is always there working, he doesn’t just send out his crew. Also he has worked with the same guys for quite awhile now. I had him do some work on my own home’s forced air system. ESP Heating and Air does great work at a competitive cost. I highly recommend him to my own customers and even other contractors.
Northridge - November 14, 2013
I’ve used Emilio twice for HVAC projects in my home. The first time was five or six years ago on a previous house. I had read an article in Consumer Reports and they rated American Standard very highly. I shopped around quite a bit and called several dealers in the area. Emilio's prices were the best—he's very competitive. Then recently we had a failure on our air conditioning system in my current house. The place came with the original unit that was about 30 years old and had developed a leak in the evaporator system. It wasn't going to be economical to repair, and I needed to replace it. Emilio and his crew are always very, very nice when they come to your home. I'd say they are like friends. My wife just loves the guys. They show concern about keeping the house clean, they are meticulous, and get the work done quickly. Emilio is also great at returning calls and being on time.E
Mike Cannella, SBE Restaurants
Topanga - December 6, 2011
I manage fourteen restaurants and nightclubs and Emilio is my HVAC guy! He is so incredibly honest and loyal; a real pleasure to work with. He is a good listener, gives outstanding service and does exactly what I ask him to do. He knows the business inside and out, a fine troubleshooter and installer. I can reach him by phone, email or text. A 24-7 guy!
Granada Hills - December 3, 2011
Emilio did my home air conditioning unit. His work is high quality. I’m an electrical contractor, so I know what to look for. He is old-school respectful. I’ve referred him a lot and everyone is very pleased with him. His prices are low to medium. I use a limited number of subs and I always call on Emilio. If there is any need for follow up after a job, he takes care of it in a timely manner. He is always available by cell and returns calls quickly. What really sets him apart from other HVAC companies is his personality. He is a good guy!E
North Hollywood and Chatsworth - September 8, 2011
We have two facilities, and Emilio has worked on both sites, in Hollywood and Chatsworth. He did some ductwork and worked on a swamp cooler for us. He was well-mannered, professional and neat. He had to work while we were operating, and he was very efficient and safety conscious working around our employees. His bids are professional and lower than some others. We get more for what he bids. It sounds like I’ve known him for years, but I barely just met the guy! He stood out to me because he knew what he was talking about, he gave me options and he worked within my budget. He stood by his bid.E
Pastor John Powell, West Hills Calvary Church
West Hills - August 31, 2011
I found Emilio because he lives near the church and we saw his name on his trucks. He came over and did general yearly service on our equipment. He continues to maintain it for us. He also replaced the unit on our roof. The price was fair and the work was excellent. We are very pleased with his work. He is dependable and on time. He usually answers the phone when we call. If not, he returns our call promptly. We did compare his prices with some others and his were much better. Emilio does exceptional work.
Sylmar - August 6, 2011
I got a few other quotes for installing a new air conditioning unit for my home before I contacted Emilio. Emilio saved us 35-40% compared to the other companies. This was five years ago. Since then I have referred him to a half dozen of my friends and clients and have not heard a single negative thing about Emilio or his work. His work is very professional, and he is always on time. He gave us a proposal that did not change. The job was done well and required no follow-up. I referred him to one of my clients who was having a hard time and Emilio did some extra work that needed to be done and did not add it to his invoice. Initially I chose Emilio because he arrived on time. I work long hours and could only meet him at seven in the morning. We got other bids from contractors who were late or rescheduled at the last minute. But Emilio arrived right at 7 AM, ready to give his estimate. His honesty, integrity and pricing sealed the deal. He’s very professional.
Chatsworth - July 14, 2011
Emilio Sanchez is a 10+ and I trust him 110%. He is a very honest, genuine person with a lot of pride—an ethical, hands-on guy. He is sincere, likable and extremely helpful. He’s worked on three of my houses and I’m a picky guy! I keep coming up with things for him to do for me. Emilio is highly ethical and takes extreme pride in his work. He’s there for me 24-7, a great guy! For one job I got nine different estimates that were all over the planet. His estimate was right down the middle. And he gets everything in writing, too! He goes the extra mile for his customers. He’s the only HVAC guy I allow on my properties.
West Hills, Canoga Park - July 13, 2011
I’ve worked with Emilio for a couple of years now. The first time I had a residential emergency with our heater. The guy I usually used couldn’t get there. A family member suggested ESP Heating and Air and Emilio showed up immediately. His price was fair, especially since it was a 911 call, at a moment’s notice. I own multiple residential investment properties, so I keep him busy. He also services three business suites. We refer him to our clients and family members. I chose ESP Heating and Air in the beginning because of his immediate response to our emergency. I am staying with Emilio because he is an efficient, trustworthy, phenomenal guy!
Chatsworth - June 30, 2011
Emilio repaired some old heaters in our home and we were happy with his work. He did what we asked and his prices were good. He came in quite a bit under the estimate he gave us on his last job. Emilio is honest and straight with me about what I need. I’ve used him for a few years now and will keep calling him.
West Hills - May 9, 2011
Emilio Sanchez is very dependable and responsible. He has done a lot of work for me, on both commercial and residential real estate properties, and everyone I have referred to him has been very happy. His pricing is fair, he is receptive, easy to work with and available in an emergency, even on a weekend! He has even been there for me with same-day service when needed and he stays late to fix a problem, if he has to. He also does maintenance and will point out areas where future problems may occur. A very professional guy!
La Crescenta - January 30, 2011
Emilio has worked on our church and some other personal buildings for me. He is super reliable, and very honest. Every job he has done for me has been top-notch excellent. His trucks are kept up, he is clean, orderly and always polite. He’s very personable and relates well with people. His prices are 20%-30% lower than other HVAC companies and he is always only a cell-call away. Emilio is the best I’ve ever come across and I’ve worked with many others. He tops them all!